Work For David Chadwick MP
Caseworker
Closing Date: Monday 2nd December 2024
Start date: The successful candidates will be invited to start as soon as possible
Job Title: Senior Caseworker
Working For: David Chadwick MP (Brecon Radnor and Cwm Tawe)
Location: Within constituency (based in either Brecon or Pontardawe office)
Salary: IPSA recommended scales: Senior Caseworker: £29,727 – £46,381
Length of Contract: Permanent subject to 6 months probation
Job Details: David Chadwick MP is looking for an experienced and enthusiastic Senior Caseworker (part-time & flexible hours will be considered) to deliver timely, relevant advice to Brecon, Radnor and Cwm Tawe's residents. Candidates will ideally have experience of a busy MP’s office and be excellent at communicating with the public.
Job Requirements:
- Assist with surgeries and other meetings and follow up as appropriate
- Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, social media, emails and face to face
- Ensure all cases are logged; monitor progress and ensure all identified actions are taken
- Ensure records are kept and information managed confidentially and in line with data protection legislation
- Exercise a high level of autonomy in reaching decisions on cases based on the evidence
- Gather relevant information to resolve or progress cases
- Liaise and engage with external providers and suppliers as and when required
- Liaise with Government agencies, voluntary sector and others to resolve constituency matters
- Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
- Provide briefings for the MP
- Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone, social media and face to face from constituents, the media, lobbyists and pressure groups
- Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate
- There may be requirement for the role holder to work outside of normal hours and travel for work occasionally
Required experience:
- Experience working in a busy office environment - ideally for an elected representative, as a caseworker or in a customer service role
- Effective organisation, planning and presentational skills with the ability to work flexibly and juggle a range of tasks
- Polite, confident and empathetic approach to public engagement
- Excellent verbal and written communication skills
- Ability to handle difficult or emotive situations in a sensitive manner
- Highly motivated and well organised - able to prioritise & respond to a high volume of diverse work
- Interest and willingness to learn about relevant casework areas e.g. welfare, pensions
- Sympathy with the aims and values of the Liberal Democrats
Desirable
- An understanding of current affairs and issues of relevance to the constituency
- The ability to communicate in Welsh
Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office.
Application Details
Please send:
- A CV consisting of no more than two pages
- A one page covering letter demonstrating how you meet the Required Experience
Please send the above to: meganb.lloyd@parliament.uk by 1800 on Monday 2nd December 2024.